This luxury 5-star resort is looking for a head butler. The butler will contribute to creating a memorable guest experience, during, and after guest stays.
As the head butler, you will be part of the excellent team of this resort, which is motivated to provide guests with the best and most personalized services and create lasting experiences. Perfection is hidden in the smallest yet tangible details. It is about a truthful feeling derived from the heart and the butler should be able to transfer this heartfelt passion to the guests.
Responsibilities
The Head Butler would be responsible for the Kiali residence (presidential suite), but won’t be limited to only the presidential suite. Depending on the business demand the Head Butler will also be assigned guests from other Villas. You will work on SOPs, manuals, and a butler book to train and guide the existing service team. The longer vision is a perfect host program and an exclusive service program for high-end clients.
The team is young and compact (8 butlers), which means direct communication with all levels of the staff and an opportunity to showcase your butler skills and upgrade the skills of your team members.
The global guidelines of this resort are 40% female staffing and management. Therefore, a female butler would be an extension of the team. Nonetheless, an experienced gentleman is also welcome.
Please note that there are challenges in working on an island. Besides working, you should be able to maintain and entertain yourself. It is not easy to travel to the capital or other places because of the unique location. This means that the butler should be able to cope with living and working on an island. On your days off, you can travel to other islands or the capital, but this means taking an inland flight.
The required profile
• Hospitality experience is a requirement, preferably experience within a 5-star service environment or private service;
• You have (at least) basic knowledge about gastronomy and are aware of F&B service facets;
• Excellent command of the English language, next to this, Russian, Mandarin or German would be a plus
• You have a sincere and endless passion for hospitality which allows you to provide heartfelt service, without exceptions;
• You are willing to completely pamper a guest with your charms and passion for hospitality;
• You are familiar with service etiquette and enjoy being representative;
• You're able to manage a team of professionals, to be an inspirational leader and you have organizational talent;
• You are a team player who adores working closely together with all the hospitality professionals in all departments to create phenomenal experiences;
• You are discrete and reflect this to the guests;
• You are solution-minded and can come up with creative incentives;
• You are a mind reader who can anticipate on human behavior and have remarkable communicational skills;
• You are flexible in terms of working times and are available in the morning, day, night, and weekends (sometimes 10- 12 hours a day).
The offer
• Contractual position
• The start date will be September/October
• The salary range will be between 40.000 - 60.000 USD gross per year, based on experience
• The resort will provide accommodation (private bed & bath), meals, visa, and a return ticket